White & Velvet carefully curates each piece to meet our luxury standards. To ensure fairness and clarity,
please review the following policies.
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1. Refunds
- Refunds are not provided.
- Approved cancellations result in a Credit Note.
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2. Exchanges (In-Store Purchases)
Eligibility
Exchanges are accepted within 3 days of purchase, if items are:
- In original packaging
- Unused
- In perfect, resalable condition
Not Eligible for Exchange
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Sale or discounted items
- Display units
- Opened packages
- Services (delivery, installation, dismantling)
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3. Exchanges After Delivery
Pick-Up Fees — Dubai Delivery Address
- Dubai AED 300
- Sharjah & Ajman AED 400
- Other Emirates AED 500
Pick-Up Fees — Abu Dhabi Delivery Address
- Abu Dhabi AED 300
- Al Ain & remaining Emirates AED 500
Dismantling Fees
- Charged separately based on the installation category.
Remote & Out-of-City Service Charges
Pickup fees apply within standard city limits.
Locations outside these areas — including remote
zones or outskirts of Abu Dhabi, Al Ain, and other Emirates — may incur additional charges.
These fees vary based on distance, road
accessibility, and the level of service required.
Our team will advise the final amount upon scheduling.
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4. Credit Notes
Issued when an order is cancelled after payment.
Credit Notes:
- Valid for 1 year
- Redeemable at any showroom
- Cannot be replaced if lost
- Non-transferable (ID may be required)
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5. Return & Exchange Conditions
White & Velvet reserves the right to decline an exchange if items:
- Show signs of use
- Are damaged after delivery
- Are missing original packaging
- Do not pass inspection standards
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6. Contact Us
info@whiteandvelvet.com
+971 4 222 2193
