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White & Velvet provides professional delivery and installation services across Dubai, Abu Dhabi and the wider UAE, helping ensure your lighting and interior pieces are delivered and, where applicable, installed with care.
Our team will coordinate the service according to your order, location and installation requirements, with applicable timings and charges confirmed in advance.
Purchases can be made through our Dubai and Abu Dhabi showrooms or directly with our sales team.
Our team will coordinate your delivery according to order readiness, service availability and location. A delivery window will be provided in advance so you know when to expect our team.
When your order arrives, we ask that the items are inspected while our delivery team is present. This gives us the opportunity to address any visible delivery-related concerns immediately.
Delivery and installation charges vary according to location and the service required. Any applicable charges will be confirmed by our team when the service is arranged.
White & Velvet provides professional installation for eligible lighting purchased from us. Installation requirements depend on the fixture, mounting surface, ceiling height, electrical provision and existing site conditions.
Preparing for InstallationTo help our installation team complete the service safely and efficiently, please ensure that the installation area is accessible, an appropriate electrical point is available and the ceiling or mounting surface is suitable for the fixture.
Standard installation is carried out on concrete ceilings unless another arrangement has been approved in advance. The standard maximum installation height is 4 metres from the floor to the concrete ceiling.
Where access through gypsum is required, this will only be carried out with the customer's approval. Gypsum repair and finishing are not included in the installation service.
Existing Site Conditions & Third-Party WorkOur installation team will work according to the conditions available at the site. Existing structural issues or unsuitable mounting points may need to be addressed before installation can proceed.
Work carried out by third-party installers or contractors falls outside White & Velvet's installation service, and White & Velvet cannot accept responsibility for damage resulting from third-party work.
Service charges depend on the location of the delivery or visit. The standard charges below help provide clear guidance, while any additional charge for remote or out-of-city locations will be confirmed before scheduling.
Dubai-Based AddressesWhite & Velvet provides delivery and installation services across the UAE, including locations outside our standard city service areas.
Remote locations and areas outside standard city limits may require an additional service charge based on distance, road accessibility and the service required. Our team will confirm any additional charge before scheduling.
We kindly ask customers to arrange delivery or collection within 15 days. Where an order needs to remain in storage beyond this period, a weekly storage fee of 1% will apply.
Our team is available to help with delivery scheduling, installation requirements, service charges or questions about an upcoming order.
Telephone: +971 4 222 2193
Email: info@whiteandvelvet.com
For answers about purchasing, products and other common enquiries, visit our Frequently Asked Questions page. For information about exchanges, please refer to our Returns & Exchange Policy.