Below you’ll find answers to the most common questions about White & Velvet, our products, services, delivery, installation, and purchasing process. If you need further assistance, our sales team will be happy to help.
White & Velvet is a showroom-led lighting brand and does not operate an online checkout or e-commerce platform. Purchases are made through our showrooms or directly through our sales team via WhatsApp or phone.
Our products vary by size, finish, and installation requirements. We offer a personalised showroom experience to ensure the right solution for each space.
We have showrooms in Dubai and Abu Dhabi, where clients can experience our lighting collections in person and receive guidance from our team.
No appointment is required. You are welcome to visit during our showrooms' working hours. For larger projects or specific requirements, appointments can be arranged upon request.
Yes. Our sales team can assist remotely by sharing product details, images, and specifications, and guide you through the purchasing process via WhatsApp or phone.
Selected items may be reserved or ordered depending on availability. Please speak with our showroom team for assistance.
Yes. All lighting products sold by White & Velvet comply with UAE electricity safety regulations.
Yes. Our team can assist with selecting lighting based on room size, layout, ceiling height, and intended use, whether for a single space or a larger project.
Yes. We deliver across Dubai, Abu Dhabi, and other Emirates. Delivery charges may vary depending on location and order size. Additional charges may apply for remote or out-of-city locations.
Delivery timelines depend on product availability and location. Our sales team will confirm expected timelines at the time of purchase.
Yes. Warehouse pick-up is available once your order is ready. Collection details will be shared by our team.
No. We do not provide international shipping. We offer export packaging only. Customers must arrange their own courier and shipping services.
Yes. We provide professional installation services for lighting purchased from White & Velvet.
Installation is carried out on concrete ceilings. If gypsum needs to be cut to access the concrete, this will only be done from the customer’s side.
We install lighting up to 4 metres, measured from floor level to concrete ceiling.
Installation covers mounting and connection of lighting fixtures. Any additional electrical or structural work should be done by the customer.
No. Refunds are not offered. Approved cancellations are issued as a credit note.
Yes. Exchanges are accepted within 3 days of purchase, subject to the conditions outlined in our Returns & Exchange Policy.
Contact our team at WhatsApp number: +971 504 75 2322, email: info@whiteandvelvet.com, or visit one of our showrooms.
